The High Road and the One Paved with Good Intentions

The simplest crisis communications advice I can give is “Tell the truth”. Simple, yes. Easy, no. Last week, while speaking at a conference, a delegate reminded me that sometimes it’s not so easy to take the high road, especially when [...]

Truth and the Power of the Nana

In celebration of International Women’s Day on Thursday, March 8, the Stephen Lewis Foundation (SLF) invited people to share stories of our inspirational grandmothers, or #granspiration, as the Twitter hashtag frames it. What a great idea for a blog. Writing [...]

Ending the Spin Cycle

I was speaking at a conference last week on The Truth Strategy, when a gentleman asked me, “What do you do when you’re telling the honest truth but your audience thinks that you’re really just spouting spin?” Wow. Have we [...]

The Other F Word

It’s the foundation of our business. When it comes to professional communications, honesty truly is the best policy. Telling the truth about anything in business — your product, a supply problem, an internal structure shift, a marketing claim — sends [...]

When Truth Has A Credibility Problem

I’m committed to the truth. And I strive to help others tell their truth in all circumstances, no matter how challenging. You’re probably thinking, “Of course, we should all be committed to the truth, that’s obvious!” But take a quick [...]