“From Good to Great” has been a common business term ever since Jim Collins wrote his business development book back in 2001. But the idea of going from good to great isn’t just for building companies and expanding markets. Going [...]
Good planning can set the tone and the stage for respectful and productive consultation. Here are 10 simple tips that help establish a positive connection with community members and stakeholders, from planning through to follow-up. 1. Understand Why. Clearly understand [...]
In the days before mass media, social technologies, the Internet and Twitter, everyone in town would turn out for the town hall meeting. It wasn’t called “community engagement” or “public consultation”. It was called a town meeting. And folks showed [...]
When I wrote my weekly blog two weeks ago, I had no idea that I was starting upon a trilogy on truth. While I often write about the importance of truth in our communications and our society, the blog that [...]
Does your organization have a set of shared values? Are these values written down anywhere or posted in a conspicuous place for all to view and practice on a daily basis? If you haven’t adopted shared values for your workplace, [...]
When the potential for trouble arises do you take a “wait and see” approach or do you get ahead of it in an attempt to cut problems off at the pass? Trouble could be anything that puts you or your [...]
Many years ago, when still fairly new to the complex world of people management, I found myself in an uncomfortable communication challenge with one of my staff. Fortunately for both of us, I was lucky enough to have a very [...]